Privacy‑First Call Tracking for Legit Businesses

We implement call tracking, QA monitoring, and CX analytics for SMBs. No robocalls. No spam. Every interaction is consent‑driven and fully compliant with national regulations.

Get Started See Our Compliance
DNC / NDNC Safe TCPA‑aware Process Consent & Opt‑Out Controls Recorded‑with‑Notice Secure & Encrypted
Live Metrics (sample)
AHT

02:14

Avg Handle Time
FCR

92%

First‑Call Resolution
CSAT

4.7

/ 5.0

Illustrative sample dashboard. Real metrics available post‑onboarding.

What We Do

Compliant implementations to help you qualify for third‑party call tracking platforms quickly.

Call Tracking & Attribution

Track inbound/outbound calls by campaign, source, and agent. Recording only with explicit consent prompts and opt‑out flows.

Lead Management

Route, score, and follow up on qualified leads. Zero unsolicited dialing—only consented callbacks and service communications.

Quality Assurance

Monitor scripts, outcomes, and sentiment. We maintain retention schedules and access controls to protect customer data.

Analytics & Reporting

Campaign and agent performance dashboards: AHT, FCR, CSAT, abandonment, and conversion with weekly compliance reviews.

Integrations

Connect CRM, WhatsApp/Telegram support, email, and calendars. Webhooks with IP allow‑listing and audit logs.

Support & Training

Onboarding within 48 hours, agent compliance training, and periodic audits to ensure ongoing platform approval.

Compliance & Acceptable Use

We are a legitimate B2B service provider. We do not support or enable spamming, scams, or unsolicited mass calling. Our standard operating procedures include:

  • Consent‑based communications only; clear opt‑out on every channel.
  • Honor National Do Not Call / NDNC and internal suppression lists in real time.
  • Recording announcement before any recording begins; single‑party consent only where legally valid.
  • Purpose limitation & data minimization; role‑based access and encryption at rest & in transit.
  • Retention schedule (default 90 days for recordings unless a client requires less).
  • Quarterly audits and breach‑response policy with 72‑hour notification commitment.

Jurisdictions covered: India (TRAI/NDNC), global best practices, and TCPA‑aware workflows for U.S. clients. We do not run political, gambling, adult, or high‑risk campaigns.

Documentation We Maintain

  • Company registration and GST (on request).
  • Privacy Policy & Terms of Service published on this site.
  • Data Processing Addendum (DPA) for clients.
  • Do‑Not‑Call procedures & consent capture templates.
  • Security policy, access logs, and audit trail samples.

These artefacts are available to platform reviewers during onboarding.

What Clients Say

“Onboarded in two days with clean, compliant call flows.”
— Operations Lead, Retail
“Quality checks improved CSAT and reduced handle time.”
— CX Manager, Services
“Transparent reporting + strict DNC controls. Recommended.”
— Founder, SaaS

FAQ

Do you send bulk or unsolicited calls?

No. We only contact users who have provided explicit consent or a service relationship. We actively block and report spam activity.

Do you record calls?

Only with prior notice and consent, and only for quality and training. We provide opt‑out and granular retention controls.

What legal frameworks do you follow?

We align with TRAI/NDNC in India and TCPA‑aware processes for U.S. operations, plus privacy‑by‑design principles.

Can you integrate with our CRM?

Yes. We support secure webhooks, API keys, IP allow‑listing, and detailed audit logs.

Contact Us

Share a brief, legitimate use case. We respond within one business day.

Policy